Step-by-Step Guide How to Cancel a Flight with Singapore Airlines

Life is unpredictable, and sometimes, travel plans need to be altered. Whether it's due to unforeseen circumstances, schedule changes, or emergencies, cancelling a flight may become necessary. Singapore Airlines, known for its customer-centric approach, offers a user-friendly process for cancelling flights. In this blog, we will provide you with a step-by-step guide on How to cancel a flight with Singapore Airlines, ensuring a stress-free experience.

Step 1: Gather Your Booking Information

Before initiating the cancellation process, make sure you have all the necessary booking information at hand. This includes your booking reference number, passenger names, and flight details such as departure date, destination, and flight number. You can find this information on your e-ticket or the booking confirmation email sent by Singapore Airlines.

Step 2: Check Your Ticket Type

It's essential to know whether your ticket is refundable or non-refundable. Refundable tickets allow you to cancel your reservation and receive a full or partial refund, depending on the fare rules. Non-refundable tickets, while more affordable, typically do not qualify for any refunds upon cancellation. Instead, passengers can usually opt to change their travel dates by paying a change fee.

Step 3: Review the Cancellation Policy

Familiarise yourself with Singapore Airlines' cancellation policy to understand the fees and refund eligibility criteria. The policy may vary based on the fare type and the time of cancellation. Early cancellations often result in lower fees and higher refund chances.

Step 4: Log in to Your Singapore Airlines Account

Visit the official Singapore Airlines website and log in to your account using your credentials. If you don't have an account, you can create one using your email address and a secure password.

Step 5: Access Manage Booking Section

After logging in, navigate to the "Manage Booking" section on the website. This section allows you to view and modify your existing bookings, including cancellations.

Step 6: Retrieve Your Booking

Enter your booking reference number and the last name of the primary passenger to retrieve your booking details. Once your booking appears on the screen, you can proceed with the cancellation process.

Step 7: Select the Flight to Cancel

If you have multiple flights in your booking, select the specific flight segment you wish to cancel. If you want to cancel the entire booking, there may be an option to cancel all flights at once. Carefully review your selection to ensure you are cancelling the correct flight.

Step 8: Initiate the Cancellation

After selecting the flight segment, click on the "Cancel Flight" or "Cancel Booking" button, depending on the options provided by the website. A confirmation prompt may appear, asking you to confirm the cancellation. Double-check the details before proceeding.

Step 9: Review Cancellation Fees and Refund Details

Upon confirming the cancellation, the website may display the applicable Singapore airlines cancellation fee and the potential refund amount. Take note of these details for your records. If you have a refundable ticket, the refund amount will depend on the fare rules and the timing of your cancellation.

Step 10: Complete the Cancellation

Follow the on-screen instructions to complete the cancellation process. You may receive a cancellation confirmation email from Singapore Airlines shortly after completing the cancellation. This email serves as a receipt and should include details of any refund, if applicable.

Step 11: Contact Singapore Airlines (Optional)

If you encounter any issues while cancelling your flight online or prefer personalised assistance, you can contact Singapore Airlines' customer service through their call centre. The dedicated customer service agents will be happy to help you with your cancellation and address any queries you may have.

Step 12: Check Refund Status (For Refundable Tickets)

If you hold a refundable ticket and are eligible for a refund, monitor your original payment method for the refund transaction. Refunds usually take some time to process, so exercise patience and allow for a reasonable timeframe to receive the funds.

Conclusion

Cancelling a flight with Singapore Airlines is a straightforward process that can be done online through their website's "Manage Booking" section. Remember to gather all the necessary booking information and understand your ticket type to determine your refund eligibility. Always review the airline's cancellation policy and any associated fees before confirming the cancellation.

With this step-by-step guide, you can confidently navigate the cancellation process and make any necessary changes to your travel plans with ease. Whether it's for personal reasons or unforeseen events, Singapore Airlines aims to provide a seamless experience for their passengers, even when cancellations are required.

Also read:- singapore airlines refund policy